AI customer service for your phone line
Hours, prices, service area, policies. Speechless answers the questions your customers ask every day, and hands you the ones only you can answer.
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What is AI customer service on the phone?
AI customer service on the phone is a voice agent that answers customers' calls and helps them. It handles the routine questions, takes a message for the rest, and puts urgent calls through to a person. For a small business, it is an AI phone agent for customer service that sits where your front desk would be.
It is built for the calls a small business really gets. What are your hours? Do you cover my zip code? How much for a basic job? What is your cancellation policy? The agent answers from the facts you gave it: services, hours, prices, service area and FAQs. If a question falls outside them, it says so, takes details and tells you to follow up. It never guesses.
This is not a contact-center product. There are no agent queues, scripts or ticket systems. It is one phone line, answered well, with a summary sent to you after every call. If you run several locations or a call center, that is an Enterprise conversation and you can talk to sales at speechless.so.
What your AI customer support phone line handles
Answers the questions you hear all week
Hours, prices, service area and policies. Add your common questions during setup, or let the agent read them from your website and keep the ones that are right.
Admits what it does not know
If the answer is not in your business facts, the agent says it is not sure. It takes the caller's details and you follow up, so nobody gets a wrong price.
Takes a proper message
When a caller wants you, it records who they are, what they need and the best number. You see the whole thing in one summary.
Transfers when it matters
You set what counts as urgent. A warm transfer announces the caller before connecting. A blind transfer connects at once. Or you can have the call flagged so you ring back.
Speaks the caller's language
It detects English, Spanish, French, German, Portuguese or Italian and switches to match the caller, with no menu to choose from.
Reminds you of promised callbacks
When the agent told a customer that you would call, you get a reminder. Follow-up is where small-business customer service usually slips, and this closes that gap.
How to add AI customer service to your phone
- 1
Tell it about your business
Chat with the setup assistant at go.speechless.so/onboarding. Share your website, and it reads your services, hours, prices and FAQs. You keep or untick each fact.
- 2
Add the answers customers want
Review the facts, add anything missing, such as your return window, warranty terms or service area. Then call the agent from your browser and ask it what customers ask you.
- 3
Choose how calls reach you
Forward all calls, only missed calls, or only after-hours calls. Pick how you want summaries: SMS, WhatsApp, Slack, Discord, Google Chat or email.
- 4
Review and improve
Read the transcripts in the dashboard. When a question comes up that the agent could not answer, add the answer once and it is covered from then on.
Where AI customer service helps most
- Property ManagementEmergencies flagged, routine requests logged.
- Auto RepairQuotes and drop-offs, handled.
- RestaurantsReservations, even at 7 PM Friday.
- MoversQuote requests with dates and addresses.
- Insurance AgentsQuote intake and claims, routed.
- Real EstateSign calls and showing requests, caught.
- Cleaning ServicesQuotes captured between cleans.
- Salons & SpasA full book, even mid-cut.
Integrations
Connects to the tools you already use
Bookings, contacts and call notes land where you already work.
Native integrations + 1,000+ more apps via Zapier
Simple monthly pricing
Every plan has every feature. Plans differ only by the minutes included.
Frequently asked questions
- What is AI customer service for phone calls?
- AI customer service for phone calls is a voice agent that answers customers' questions, takes messages and transfers urgent calls. It uses the business facts you provide, such as hours, prices and policies, and it says so when it does not know an answer.
- What kind of customer questions can it answer?
- It answers questions covered by your business facts: services, hours, prices, service area, policies and FAQs. For anything outside them, it takes the caller's details and you follow up.
- How much does AI customer support by phone cost?
- Speechless starts at $39 a month. Starter is $39 with 250 minutes, then $0.20 a minute. Pro is $129 with 1,000 minutes, then $0.17 a minute. Scale is $249 with 2,000 minutes, then $0.15 a minute. Every plan has every feature, so you pick by minutes. Adding a card starts a 14-day free trial of Starter with 250 minutes, and you are not charged during the trial. There are no contracts and no setup fees.
- Can I keep my current phone number?
- Yes. You keep your number and forward calls from your carrier to Speechless. You can forward all calls, only missed calls, or only after-hours and busy-line calls. Customers keep dialing the number on your sign.
- Will it make up an answer if it does not know?
- No. When a question is outside the facts you gave it, the agent says it is not sure, takes the caller's name and number, and puts the question in your summary. You decide what to tell them.
- Can it hand a call to me or my team?
- Yes. For calls you mark as urgent, it can do a warm transfer, announcing the caller before connecting, or a blind transfer. It can also flag the call so you phone back.
- Is this a contact-center product?
- No. Speechless is built for small businesses that want their phone answered well. If you run several locations, a call center or custom systems, talk to sales at speechless.so about Enterprise.
Further reading
More of what Speechless does
Answer every customer call
Set up your AI customer service agent in a short chat and test it by phone from your browser before you pay.
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