AI Receptionist for HVAC Companies
The first 95-degree weekend, your phone doesn't ring. It floods. Speechless answers every call at once, finds out what the system is doing, and sorts the dead-air-conditioner calls from the tune-up requests while your techs stay in the attic.
Start free — 14-day trial, 250 minutes includedSet up in about 5 minutes · Cancel anytime
Everyone's system fails on the same Saturday.
HVAC calls arrive in waves: the first heat wave, the first hard freeze. An office line that takes one call at a time sends the rest to voicemail, and customers with no cooling do not wait around for a callback.
The rush hits all at once
A two-line office can't hold twenty people whose air conditioners quit this morning. The ones who reach voicemail try the next company on the list, and the next company picks up.
Tune-up calls get buried
Maintenance-plan customers calling to book their spring check or move a visit are steady, easy revenue. In a busy week their calls get returned last, or not at all.
Techs can't triage from an attic
A caller says it's making a noise. Is that a furnace that won't ignite, a thermostat, or a unit that is blowing warm? Without those details the wrong truck rolls or you spend a callback finding out.
How Speechless handles your HVAC calls
Takes the whole rush in parallel
Your agent answers several calls at the same time, so a heat wave never hits voicemail. Every caller gets a natural conversation in under a second, with no phone tree and no hold music.
Collects what dispatch needs
Furnace, air conditioner or heat pump. What it is doing. How old it is, if the caller knows. Address and best callback number. You get that in a text or WhatsApp message, so the right tech and the right parts head out.
Splits no-heat from tune-ups and estimates
You choose which calls are urgent, such as no heat in winter or no cooling in a heat wave, and those reach your phone or get flagged for a fast callback. Maintenance visits and new-system estimates get booked into open slots.
What it does on every call
- AI Receptionist — Answers every call so you can stay on the job
- AI Answering Service — A 24/7 answering service that never sends callers to voicemail
- AI Appointment Booking — Book appointments over the phone without picking up
- AI Customer Service — An AI phone agent that answers customer questions
- AI Lead Qualification — Screen every new-customer call and keep the real leads
Frequently asked questions
- How does it cope with the first heat wave of the year?
- It answers several calls in parallel, so ten callers at once are all answered. Each one is asked the questions you set, and each one ends up as a summary in your inbox or phone. You work down the list in the order you choose instead of finding a pile of voicemails.
- Can it handle calls from maintenance-plan customers?
- It can book their tune-up visits and take reschedule requests. It can't look up a customer's plan status in your software, so it takes the name and address and you match the visit to the plan. If you describe your plan to it during setup, it can answer what the plan covers.
- What about calls asking for a replacement estimate?
- The agent asks about the home and the current system, such as age, type and what is wrong, then books an in-home estimate into an open slot. If you've given it financing or pricing details, it shares those. If not, it says so and takes the lead details for you.
- Which calls reach my phone and which wait?
- You decide. A common setup is to mark no heat in cold weather and no cooling in extreme heat as urgent, and let tune-ups and quotes queue. Urgent calls are put through with the agent announcing the caller, or flagged for a callback.
- Does it send new leads into my CRM?
- New leads from calls can be pushed to HubSpot, Pipedrive or Workiz, or through Zapier or a webhook to any system that accepts them. Pro also adds jobs assigned across technicians.
- What does it cost, and what happens in the slow months?
- Starter is $39 a month with 250 minutes, then $0.20 a minute. Pro is $129 with 1,000 minutes, then $0.17 a minute. Scale is $249 with 2,000 minutes, then $0.15 a minute. Every plan has every feature, and it is month to month, so you can change plan or cancel in one click when the season turns. Adding a card starts a 14-day free trial of Starter.
Cover the phones before the next heat wave.
Set up your AI receptionist in about 5 minutes. Every call answered, every system problem written down before your tech picks up the phone.
Create my AI receptionist14-day free trial · 250 minutes included · Cancel anytime