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Frequently asked questions

Everything you need to know about Speechless — pricing, setup, integrations, and how the AI actually works. Can't find an answer? Email us.

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Getting started

What is an AI receptionist?
An AI receptionist is a voice agent that answers your business phone calls 24/7, holds a natural conversation, books appointments on your calendar, captures lead details, and sends you a summary after every call. Unlike voicemail or a call centre, it responds in under a second, never puts callers on hold, and adapts to whatever the caller says.
How fast can I set up an AI receptionist?
Most businesses go live with Speechless in 8–10 minutes. You paste your website URL, the agent builds itself from your site (services, hours, pricing, tone), you pick a voice, and forward your phone number. No scripting or technical knowledge is required, and white-glove onboarding is included on the Pro plan if you'd prefer a human walkthrough.
Do I need to change my phone number?
No — you keep your existing business number. You simply set up call forwarding from your current line to your Speechless number, so customers keep dialling the number they already know. You can forward all calls, only missed calls, or only after-hours calls.
How does the AI learn about my business?
Speechless builds your agent automatically from your website: it reads your services, opening hours, pricing, and tone of voice, then drafts an agent you can review and edit before going live. You can refine anything — greetings, booking rules, FAQs the agent should answer — from the dashboard at any time.
Do I need technical skills or scripts to use it?
No. There is no scripting, no flowchart building, and no code. The setup wizard does the work from your website URL, and everything afterwards is plain-English settings in a dashboard.

Pricing & trial

How much does an AI receptionist cost?
Speechless starts at $39 per month (Starter, 250 minutes of call time). Pro is $129/month with 1,000 minutes, and Scale is $249/month with 2,000 minutes. For comparison: a human receptionist costs $3,200+ per month and a typical answering service $900+. Every plan starts with a 14-day free trial that includes 100 minutes — no credit card required.
What happens if I go over my plan's minutes?
Your agent keeps answering — extra minutes are simply billed at your plan's overage rate: $0.20 per minute on Starter, $0.17 on Pro, and $0.15 on Scale. There are no hard cut-offs, and if you regularly go over it's usually cheaper to move up a plan.
What happens after the 14-day trial?
When the trial ends your agent pauses until you pick a plan — nothing is deleted. All your settings, transcripts, and call history are saved, and the agent resumes the moment you subscribe. There's no auto-charge because we never took a card in the first place.
Do I need a credit card to start the trial?
No. The 14-day trial with 100 included minutes starts without a credit card. You only enter payment details when you decide to pick a plan.
Are there contracts or setup fees?
No contracts and no setup fees. Speechless is month-to-month; you can cancel any time with one click in the dashboard.
How do I cancel?
One click in your dashboard settings. Your transcripts, exports, and call history remain available to download even after cancellation — we will never hold your data hostage to keep you on a plan.

Calls & features

Will my callers know they're talking to AI?
Most don't. Speechless uses studio-grade neural voices with natural pacing, and offers 15+ voices to choose from. Some customers have had callers ask who their "new receptionist" is. You can also configure the agent to identify itself as AI if you prefer full transparency — it's your choice.
How fast does it answer calls?
In under one second, 24 hours a day, 7 days a week. Callers never hear more than one ring's worth of silence, never wait on hold, and never hit voicemail — which matters, because 94% of callers won't leave one.
Can the agent transfer calls to a human?
Yes. You can configure warm transfers (the agent announces the caller before connecting) or blind transfers (straight handoff), with rules for when to transfer — for example, always for emergencies, or whenever the caller asks for a person.
What languages does it speak?
English, Spanish, French, German, Portuguese, and Italian are available today. The agent detects the caller's language automatically at the start of the call and can switch mid-conversation. Additional languages are available on request.
Can it handle several calls at the same time?
Yes. The agent answers every line in parallel, so two callers at once never means one of them hits voicemail — a rush hour is handled the same as a quiet afternoon.
Does it filter spam and robocalls?
Yes. Speechless screens out spam and robocalls automatically, so they never interrupt your day and never show up as missed calls. Real callers go through; junk doesn't.
Can I listen to and review calls?
Yes. Every call is transcribed, and recordings are available if you enable them. You can review transcripts and listen back from your dashboard at any time, and get a summary of every call by SMS, WhatsApp, Slack, Discord, Google Chat, or email.
What happens if the agent can't answer a question?
It politely tells the caller it will follow up, captures their contact details, and notifies you immediately — no made-up answers. You can also configure an instant transfer to your mobile for anything the agent can't handle.

Integrations

Does it integrate with my calendar?
Yes. Speechless syncs live and two-way with Google Calendar, Outlook, Calendly, Square, and HubSpot. It only offers time slots that are genuinely open, never double-books, and sends confirmations to both you and your caller automatically.
Can it integrate with my CRM?
HubSpot is supported today, with more CRMs on the roadmap. New leads captured during calls are pushed to your CRM automatically. If you use a CRM not yet on the list, reach out — we can often connect it via webhook.
How do I get notified about calls?
After every call, Speechless can send a summary with the caller's details by SMS, WhatsApp, Slack, Discord, Google Chat, or email — you choose the channels. Transcripts and recordings are always in the dashboard too.
Can I connect it to other tools?
Yes — a generic webhook sends structured call data (caller, intent, extracted details) to any system that accepts HTTP, which covers most field-service and booking software.

Phone numbers & forwarding

Which phone carriers and providers does it work with?
Speechless works with all major carriers and VoIP providers, including AT&T, Verizon, T-Mobile, RingCentral, Vonage, Google Voice, and Aircall. If your provider supports call forwarding — nearly all do — it works with Speechless.
Can I use it only for after-hours or overflow calls?
Yes. Conditional forwarding lets the AI answer only the calls you'd otherwise miss — after hours, when the line is busy, or when nobody picks up within a few rings. Your team keeps answering when they can; the agent catches the rest.
Do my customers see a new number?
No. Customers keep calling your existing business number — forwarding happens behind the scenes. Outbound confirmations to callers come from your Speechless number.

Data & privacy

How is my call data protected?
All call data is encrypted in transit and at rest, and access is scoped strictly to your account. We never share or sell your data. Full details are in our Privacy Policy.
Do you use my calls to train AI models?
No. Your calls are never used to train third-party AI models. Recordings and transcripts exist for you — to review calls and improve your own agent — not for anyone else.
Can I export my data?
Yes. Transcripts, call history, and captured lead details can be exported from the dashboard at any time — including after you cancel.

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